FAQs

Product Information

1. Q: Do you offer free shipping?
A: we offer free shipping on all small items . Please note that large or heavy items may have different shipping rates, calculated at checkout.

2. Q: What are the dimensions and weight of your products?
A: The dimensions and weight vary by product. Please refer to the specific product page for detailed specifications.

Purchase Process

3. Q: When will my order be delivered?
A: We typically ship orders within 48 hours of receipt.

4. Q: What payment methods are currently accepted?
A: We currently accept Apple Pay, Google Pay, and credit cards

5. Q: Can I change the address of my order after it’s placed?
A: Yes, you can contact us immediately to request a change in your shipping address. Please note that we cannot guarantee the change if the order has already been shipped.

6. Q: Can I cancel my order?
A: Yes, you can cancel your order as long as it has not been shipped. Please contact us immediately to request a cancellation.

After-Sales Service

7. Q: Is there a warranty on your products?
A: Absolutely. All our products come with a standard one-year warranty. If a product is damaged or has quality issues under normal use, we offer options for return, exchange, or repair.

8. Q: How can I track my package?
A: To track your package, simply【 click here 】and enter your tracking number to check the shipping status.

9. Q: My order arrived damaged. What should I do?
A: We apologize for any inconvenience. Please contact us immediately with your order number and pictures of the damaged items. We will provide you with quality after-sales service and resolve the issue promptly.

10. Q: What if my package is lost?
A: If your order shows as delivered but you have not received it, please contact us for assistance. We will investigate the matter and work with you to find a solution.

11. Q: What is your return policy?
A: We offer a 30-day return policy. Please visit our Return Policy page for detailed information on how to initiate a return or exchange.

12. Q: How do I return an item?
A: To return an item, please follow the instructions on our Return Policy page. You will need to provide your order number and the reason for the return.

13. Q: Are there installation videos available for your products?
A: Yes, for products that require assembly, we provide installation videos on their respective product pages. If you cannot find a video, please email (support@teslcnn.com) and we will assist you as soon as possible.