FAQs
Product Information
1. Q: Do you offer free shipping?
A: Yes, we offer free shipping on all small items with a purchase value over $79. Please note that large or heavy items may have different shipping rates, calculated at checkout.
2. Q: What are the dimensions and weight of your products?
A: The dimensions and weight vary by product. Please refer to the specific product page for detailed specifications.
Purchase Process
3. Q: When will my order be delivered?
A: We typically ship orders within 48 hours of receipt. Orders within the U.S. are delivered in 10-15 business days. For international shipping times, please refer to our Shipping Policy for detailed information.
4. Q: What payment methods are currently accepted?
A: Currently, we accept PayPal for payments. We are actively working to add credit card payment options in the near future. Please stay tuned for updates.
5. Q: Can I change the address of my order after it’s placed?
A: Yes, you can contact us immediately to request a change in your shipping address. Please note that we cannot guarantee the change if the order has already been shipped.
6. Q: Can I cancel my order?
A: Yes, you can cancel your order as long as it has not been shipped. Please contact us immediately to request a cancellation.
After-Sales Service
7. Q: Is there a warranty on your products?
A: Absolutely. All our products come with a standard one-year warranty. If a product is damaged or has quality issues under normal use, we offer options for return, exchange, or repair.
8. Q: How can I track my package?
A: To track your package, simply click here and enter your tracking number to check the shipping status.
9. Q: My order arrived damaged. What should I do?
A: We apologize for any inconvenience. Please contact us immediately with your order number and pictures of the damaged items. We will provide you with quality after-sales service and resolve the issue promptly.
10. Q: What if my package is lost?
A: If your order shows as delivered but you have not received it, please contact us for assistance. We will investigate the matter and work with you to find a solution.
11. Q: What is your return policy?
A: We offer a 30-day return policy. Please visit our Return Policy page for detailed information on how to initiate a return or exchange.
12. Q: How do I return an item?
A: To return an item, please follow the instructions on our Return Policy page. You will need to provide your order number and the reason for the return.
13. Q: Are there installation videos available for your products?
A: Yes, for products that require assembly, we provide installation videos on their respective product pages. If you cannot find a video, please email surui550@gmail.com, and we will assist you as soon as possible.